For more information on site usage check out the LEARN section

Q: How do I report a bug or suggest a feature request?
A: Please send a message to 'alex@seasonsplayingcards.com' for any bugs or feature requests. 

Q: How do I add/remove a deck to my collection?
A: Next to each list quantity is a logo and a dash below. Click the logo to add the deck and click the dash to remove the deck. Your quantity totals will automatically update.

Q: Why can't I upload a new deck?
There are certain base requirements that we look for in a new deck upload including a proper image, title, and company field filled out. Not every field needs to be filled upon upload (although encouraged), but the basics do need to be there to help maintain clarity over the position the deck has within the database.

Q: Are there standards or guidelines for adding new decks or editing?
A. Yes, please see this thread on United Cardists for suggested submission/content guidelines.  Be sure to use a flat bed scanner for image capture, or at least use the free PhotoScan app from Google.  

Q: My deck addition/review/edit didn't show up, why is that?  What is the approval process for new decks?
A: Everyone is encouraged to add and update the database, but to keep the site's integrity against spam bots we have each submission go through approval to ensure the content is correct or appropriate. General users are able to create new decks and immediately add them to their collection, but they will not show up in the search until they are approved by an admin/contributor.  This means when you add a deck as a general user you must be sure to add it to your collection right away.  Additionally, if you submit poor quality information or a duplicate it's likely it may be deleted and also deleted from your collection, so be sure to check for these before submitting.  Please note that it may take some time for somebody to review and approve your submission as other volunteer users are the ones doing this on their own time.

Q: I am a contributor, how do I approve/reject submitted decks?
A: Those who are able to approve decks will see an option under the top right drop down menu or can go directly to the unapproved page to review decks (open, then edit them and either update/save to approve or delete to reject).    Approve - Update the submitted entry as needed to make it meet our guidelines, then save it to approve.  OR Reject - Update the submitted entry with a prefix of 'REJECTED' in the deck name with optional any reasons (eg. duplicate deck, not yet produced, not a valid deck, etc) in the description/about deck field.  An administrator will later delete, but in the meantime others out to review for approval will immediately know it's already been reviewed and rejected, ideally with a reason listed.

Q: If I have a numbered deck, how can I specify it?
A: When clicking on your deck, you have a private notes section that only you can see where you can jot down any specifics you like including edition type, condition, deck number and more. Just be sure to save once you're done.

Q: What do ratings do?
A: These are your personal ratings for a deck that you can add to remind you of your favorite decks. You can update your ratings on any deck at any time. If you write a review this rating is then shown to the public to help express your excitement or disappointment for a deck. In the future if requested we may use these ratings to help create your own personal recommendation feed to help show you only the decks that you prefer.

Q: What are the XP Points and Badges/Actions tab?
A: These help show the engagement levels of each user among the community.

Q: I found a duplicate deck, how to report?
A: There is a thread over at UnitedCardists to address this, but below is the basic process:
1) Determine the one that is in the fewest collections and assume that will be the one to be removed
2) If you do NOT have editor access, proceed to step 6
3) If you have editor access, rename the title as duplicate
4) If you have editor access, add a comment about why it was a duplicate
5) If you have editor access, remove the tuck images or even replace with this image to notify users.
6) Post a comment here to notify the admins about it, linking to all duplicates and the original/to be kept entries.
Ideally we will add a merge function or easy way to point users to the right deck, but for now this is the best we can do.

Q: I'm a company/designer and I don't see my deck in here. How do I add it?
A: Companies and designers are encouraged to add and edit their own decks. This is the best way to make sure that their creations are represented properly to the world with high quality images, descriptions, and data fields that are known to be correct. To add a deck click your profile in the top right hand corner to open the dropdown. Click "Add New Deck" to fill out your information. To edit your deck that is already existing, scroll down the deck page and click "Edit/Add" in the bottom right corner to open up the revision window to fill out your information.

Q: Why doesn't the filter show anything in my search if I know it exists?
A: The playing card world is extremely large while the site is relatively new.  The filter and search functions work by scanning for specific terms of specific fields. If a deck is uploaded without those fields your deck may still be in the database but will not be searchable. If you know a deck is in the database but it won't show in the filter, you can search for it by title and then from the deck page click "Edit/Add" in the bottom right corner to open up the revision window to fill out your information.

Q: Can I resize the image grid to bigger or smaller?
A: The 4 across format was created to help show the detail of the cards better with scrolling as well as making it most functional in a responsive format. Currently there is no way to edit grid size but it is definitely something we are looking into for future builds. 

Q:  What happened to the recently added page, where can I see the decks most recently added to Portfolio52?
A: There is no longer a  special recently added page, instead you can go to the search page and then choose to sort by newest.

Q: What are the roles for users on the new Portfolio52?
A: In Version 2 of Portfolio 52 (released Oct 2016), the access levels/roles were simplified compared to Version 1 and playingcardDB iterations.  There is now simply a general user access without any special roles, Contributor role and Admin role.  The general user access  is the standard level given for anybody signing up with the ability to use the site to search, add decks to collection and submit new decks or changes which must then first be approved (see related FAQ here).  The Contributor expands on this to be able to directly contribute and depending on the currently enabled system settings which are in flux, may be able to have their additions/changes immediately seen on the site.

Q: What is the company field for and what is the difference between brand, company and manufacturer?
A. Think if it as producer, the person or company that made the deck happen. It may or may not be the manufacturer, designer, artist, etc. Artists: person(s) that created the actual artwork), Brand: the commercial brand applied to some decks, usually Bicycle, Bee, Tally Ho, etc), Manufacturer: the actual printer of the deck, although sometimes the company behind an unamed printer, like EPCC), Company (aka producer, the person(s) or company(s) that had the vision and saw the idea complete to creation)

Q: How can I report a bug? Q. What are the known issues?
A. Yet another two-fer! It's best to first see if there is an existing thread and if not create a new one within this 'Support Requests / Bug Reports' sub forum on UnitedCardists.

Q: How can I request a new feature? Q. What is being worked?
A. Again, it's best to first see if there is an existing thread and if not create a new one within this 'Feature Requests' sub forum on UnitedCardists.